1-415-456-5594 info@UpperDesignStudio.com 

BILLING POLICY – TERMS OF SERVICE (TOS)

PLEASE FILL OUT TERMS OF SERVICE BILLING AGREEMENT AT THE BOTTOM ▼

  • All Time Is Billed for creating samples, revisions and for the final project even if you quit the project early. Billing includes all technical support time setting up domains and hosting.

  • Initial Consultation Is FREE – I don’t start billing time at the beginning with questions and answers. Billing time begins when you commit or it’s obvious we are working and we are moving into the details and planning of your project.

  • All estimates are considered general estimates and not fixed quotes or guaranteed prices. All estimates will reflect a general range. The project may be re-estimated if it’s determined that the project has changed dramatically from the initial concept or if unforeseen complexities arise or if upon deeper examination the project is larger than at first glance.

  • I bill for travel time to your meeting place.

  • A $100 deposit requested for most jobs. Deposits are credited to the initial or final invoice. You can pay this online HERE or I can send you an invoice or let you know what my Venmo or Paypal account is. Zelle payments are not acceptable.

  • I expect to receive payment upon receipt of invoice unless other arrangements have been made. Also see Billing Periods.

  • Projects put on hold by you will be immediately invoiced for all outstanding time.

  • Payment issues:

    • If your check bounces, all bank charges must be reimbursed. Only a cashiers check, money order or cash will then be accepted.

    • If you walk away from the project without making payment in full, all site assets and changes are forfeited, deleted, rolled back and any payments will not refunded.

    • I reserve the right to roll back all changes if a payment fails or if no payment is made for the project. Changes will be reinstated once payments are cleared.

  • Billing Periods – I bill at 10 hour increments or any hours accumulated on an open project every 30 days. 

  • I will report my hours from time to time to let you know where we stand. Please feel free to ask for an update any time.

  • All time is tracked and calculated with software for accuracy.

  • All time is a prorated hourly minimum 15 minute increments.

  • It is your responsibility to PROOFREAD all work especially print jobs. I cut and paste your text. I am not a copy editor.

  • Third party billing – any payments I make to third parties for your project are due immediately. These payments are non-refundable as I do not guarantee third party services performance and I cannot absorb the loss. You may also pay directly to these services to guarantee recourse for any loss.

  • I do not offer a warranty for functionality or quality of any third party services and programs such as domain name registrars, hosting companies, shopping cart companies, form processing services, delivery services, printing services, online software, wordpress (templates, plugins, addons) and any and all online services engaged by your project through you or myself. Exercise due diligence and research any suggested services before you give me approval to engage them on your behalf.

  • Referrals to third party services are only suggestions and you may prefer your own third party services for me to engage on your behalf. Exercise due diligence

  • Emergency Rush hours invoicing – 100% payment is due on the spot at the time the project is finished unless other arrangements have been agreed upon. Charged at half hour minimum.

HOURLY RATES for regular services

All work is charged $50/hr. There are no fixed estimates. Honest hours recorded by time tracking software. Prorated hour is billed at 15 minute minimum increments.  No work begins until you agree to the TOS and submit the deposit.

RUSH JOBS RATE

Rush jobs are $75/hr. I will do exclusive, premium hours dedicating all my work time to your project. This includes holidays, Sundays, after hours as long as I am available. Travel time applies. Upon project completion, payment is required immediately unless other arrangements are agreed upon. $150 non-refundable deposit required upfront applied to the invoice as a credit. Jobs are billed every 10 hours and require immediate payment.   No work begins until you agree to the TOS and submit the deposit.

PAYMENT METHODS: Checks, Paypal, Venmo, Credit Card

TERMS OF SERVICE (TOS) BILLING AGREEMENT FORM – PLEASE SUBMIT TO BEGIN YOUR PROJECT